Refund policy for downloadable content
At Sahara Advisory, we strive to ensure that our clients are satisfied with the digital products purchased from our website. This Refund Policy explains the conditions under which refunds may or may not be granted for downloadable content.
1. No Refunds on Digital Products
Due to the digital nature of our products (e.g., downloadable studies, templates, reports, PDFs, and membership content):
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All sales are final once the product has been delivered.
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Refunds are generally not provided after the purchase confirmation or download.
2. Exceptions
We may consider a refund only under the following circumstances:
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Technical issues on our side that prevent access to the purchased content.
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Duplicate payments due to system errors.
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Delivery failure caused by errors in our automated system.
To request a refund under these circumstances, you must:
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Contact us within 7 calendar days of the purchase.
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Provide proof of purchase (invoice, payment confirmation).
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Clearly describe the issue preventing access or download.
Refund requests outside this period will not be accepted.
3. How Refunds Are Processed
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Refunds (if approved) will be issued via the same payment method used during purchase.
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Processing times may vary depending on your bank or payment provider.
4. Access Revocation
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If a refund is granted, your access to the downloaded content or membership features will be immediately revoked.
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You are not authorized to retain or use any refunded digital products after the refund.